Privacy Policy
1. Introduction
At Shopanetic Australia, we are committed to protecting the privacy and security of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in compliance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website or purchasing our products, you consent to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following types of personal information:
Identity information: name, date of birth (if provided voluntarily).
Contact information: email address, phone number, shipping and billing addresses.
Payment information: credit/debit card details or PayPal (processed securely through third-party payment gateways — we do not store payment data).
Account details: username, password (if you create an account).
Purchase history and preferences.
Device and browsing information: IP address, browser type, cookies, and usage data to improve site experience.
3. How We Collect Your Information
We collect personal information directly when you:
Place an order through our website.
Create an account.
Subscribe to our newsletter.
Contact us via email, phone, or contact forms.
Participate in surveys or promotions.
We may also collect data automatically through cookies and analytics tools when you browse our website.
4. How We Use Your Information
Your personal information is used for:
Processing and delivering your orders.
Communicating order updates and customer support.
Improving our website, products, and services.
Sending promotional materials or newsletters (if you opt in).
Complying with legal and regulatory obligations.
5. Sharing of Information
We do not sell or rent your personal information. However, we may share your information with:
Payment processors and financial institutions for transaction processing.
Delivery services and couriers to fulfill your orders.
IT service providers supporting our website and business operations.
Legal or regulatory authorities if required by law.
All third parties are required to protect your information and only use it for the purposes we specify.
6. International Data Transfers
If personal data is transferred outside of Australia (for example, to international delivery partners), we ensure that appropriate safeguards are in place, consistent with the requirements of the Australian Privacy Principles.
7. Data Security
We implement a range of security measures to protect your personal information, including secure servers, encryption, and restricted access protocols. While no online system is entirely risk-free, we strive to maintain the highest standards of data protection.
8. Your Rights
Under the Australian Privacy Principles, you have the right to:
Access the personal information we hold about you.
Request corrections if the information is inaccurate or outdated.
Withdraw consent to marketing communications at any time.
To exercise these rights, contact us at contact@shopanetic.com.
9. Cookies and Tracking
Our website uses cookies and similar technologies to enhance user experience, track usage patterns, and deliver tailored content. You can control cookie settings through your browser preferences.
10. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised "Effective Date." We recommend reviewing this policy regularly.
11. Contact Us
For any privacy-related questions or concerns, please contact:
Shopanetic Australia
113 Bridge Road, Richmond VIC 3121, Australia
Phone: +61 3 8658 4072
Email: contact@shopanetic.com
Last updated: May 30, 2025